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goaloo26 Privacy Policy for Indonesia

goaloo26 Privacy Policy explains how we collect, use and protect the details connected with your account, wallet checks and mobile access.

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CONTACT YOUR WAY

Reach Us About Privacy Policy Questions

A clear contact route helps when you want to check a record, correct an account detail or ask why a device or wallet reference appears in our files.

Account data request Ask us to confirm the account details connected with your phone verification, sign-in history or account profile. Include your registered contact route and a short description of the record you want checked; never send your password, one-time code or full wallet credentials.
Wallet record question For a DANA, OVO, GoPay or QRIS reference, contact us through the cashier support path and quote the transaction reference rather than private wallet credentials. We can explain what payment detail we received, how it was matched and whether an account correction request is needed.
Security concern If you see an unfamiliar login, device signal or account change, use the account support route promptly and describe the date and device involved. We may ask you to complete an identity check before discussing protected records or changing access details.
HOW WE HANDLE DATA

Browse Our Data Handling Commitments

We keep the Privacy Policy practical by linking each data category to an account task you can recognise.

Account details

We use the details you enter during account opening and phone verification to create your profile, restore access and answer account requests. We do not need your password in a support message. If a name or contact detail is wrong, ask us to correct the stored record.

Cookies and sessions

Cookies and similar session tools help keep your login connected while you move between the lobby and account pages. They can also remember basic settings on your browser. You can manage browser cookies, but restricting them may interrupt account access or require another sign-in.

Device security

We may record browser type, device signals, login time and security events to identify unusual access. A new mobile browser or desktop session may prompt an additional account check. These signals help us protect your profile without exposing private account details in public support channels.

Payment references

Payment processing may provide a reference, amount, status or sender detail linked to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We use those fields to match the account action and investigate status questions; we do not ask you to share a wallet password.

Retention choices

We keep personal records for as long as needed for the purpose described in this Privacy Policy, account security, payment reconciliation or a legal requirement. When a record is no longer needed, we remove it, anonymise it or restrict access according to the applicable retention basis.

Your requests

You may ask what personal data we hold, request a correction, ask about processing or seek deletion where local law permits. We may verify your identity before responding, then explain any information we cannot remove because an account, security or legal record still requires retention.

Find Answers About Privacy Policy

These Privacy Policy answers address the account, device and payment questions you may have before opening an account with goaloo26. Each answer points back to a practical request path, so you know what to include when asking us to check or change a record.

The goaloo26 Privacy Policy covers account details, phone verification, sign-in and device signals, cookies, payment references, support messages, security events and retention. It explains why we use each category, how we protect access and how you can ask about, correct or delete data where local law permits.

We use your phone number to create and protect the account, complete the clear phone verification step before account access and respond to account requests. Keep one-time codes private. If the number on your profile is incorrect, contact support and request a correction after identity checking.

Yes. The Privacy Policy covers payment references and status details received when you use DANA, OVO, GoPay or QRIS. Bank transfer and virtual account references may also be recorded for matching. We use these details to identify the correct account and resolve a payment question.

You can submit a deletion request through the account support path, where local law permits. We first verify that the request comes from you, then check whether any account security, payment reconciliation or legal retention reason applies. We explain which records can be removed and which must remain.

The Privacy Policy allows us to use browser, device, session and login signals for account security and session continuity. A mobile browser moving from login to the lobby can create these records, as can a desktop session. We use them to investigate unusual access, not to collect your password.

Send a correction request through the support route in your account area and identify the field that needs changing, such as a phone or profile detail. We may ask for an identity check before editing protected records. Do not include your password, one-time code or complete wallet credentials.

The page is available so you can understand our data practices, but account access and certain data rights depend on local law. Where local law permits, you can ask for access, correction, processing details or deletion. Contact support with your account reference so we can assess the request.

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